Privacy Policy

Last Updated: November 7, 2024

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HaiLife ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes the types of information we collect through our website, www.hailife.co (the "Site"), our physical locations, and our age verification systems, and how we use, share, and protect that information. By using our Site or services, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

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Personal Information You Provide

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We collect personal information that you voluntarily provide to us in various contexts:

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For Website Visitors:

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  • Name
  • Email Address
  • Message Content (such as inquiries or comments)

For Customers and Age Verification:

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  • Government-issued ID information
  • Date of birth
  • Photo identification
  • Medical cannabis card/prescription (where applicable)
  • Purchase history
  • Delivery address (where applicable)
  • Payment information (processed securely through our payment providers)

For Marketing Communications:

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  • Email preferences
  • Product preferences
  • Communication history

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Automatically Collected Information

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When you visit our Site, we may automatically collect certain information about your device and browsing activity. This includes:

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  • IP Address
  • Browser Type and Version
  • Operating System
  • Pages Viewed
  • Date and Time of Visit
  • Device Information
  • Location Data (general, not precise)

We use this information to analyze Site performance, understand how visitors interact with the Site, and improve our services. This data is generally non-personal and is used in an aggregated form.

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2. Use of Information

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We use the information we collect to:

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  • Verify your age and identity as required by law
  • Process and fulfill your orders
  • Comply with state/local cannabis regulations
  • Maintain records of purchases as required by law
  • Track purchase limits in accordance with regulatory requirements
  • Respond to your inquiries
  • Improve and optimize our services and user experience
  • Send marketing communications (with your explicit consent)
  • Monitor Site usage and performance
  • Prevent fraud and ensure security
  • Comply with applicable laws and regulations

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3. Sharing of Information

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HaiLife does not sell, rent, or trade your personal information. We may share your information with third parties in limited situations:

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  • State/local cannabis regulatory authorities as required by law
  • Age verification service providers
  • Secure payment processors
  • Licensed delivery partners (where applicable)
  • Service Providers: Third-party vendors who assist us in operating our Site or conducting our business
  • Law enforcement when required by valid legal process
  • Legal Compliance: In response to valid requests by public authorities (e.g., court orders or legal processes)

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4. Data Security

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We implement comprehensive security measures to protect your personal information, including:

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  • Encryption of all customer records
  • Secure storage of age verification documents
  • Limited employee access to customer data
  • Regular security audits
  • Compliance with state-specific data protection requirements
  • Industry-standard SSL/TLS encryption for data transmission
  • Regular security training for staff
  • Incident response procedures

However, please note that no internet transmission is completely secure, and we cannot guarantee absolute security.

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5. Cookies and Tracking Technologies

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Our Site uses cookies and similar tracking technologies to enhance your experience and gather information about how visitors interact with the Site. Cookies are small text files that are placed on your device to remember your preferences and improve your browsing experience.

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We use the following types of cookies:

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  • Essential cookies for Site functionality
  • Analytics cookies to understand user behavior
  • Preference cookies to remember your settings
  • Marketing cookies (with your consent)

You may set your browser to refuse cookies, or to alert you when cookies are being sent. However, some Site features may not function properly without cookies.

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6. Retention of Personal Information

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We retain customer records and purchase history for the minimum period required by cannabis regulations in our jurisdiction:

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  • Age verification records: [Insert specific retention period]
  • Purchase history: [Insert specific retention period]
  • Medical cannabis documentation (if applicable): [Insert specific retention period]
  • General account information: As long as your account is active
  • Marketing preferences: Until you opt-out or request deletion

Once the information is no longer needed, we will securely delete or anonymize it.

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7. Age Restrictions

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Our services are strictly limited to individuals aged 21 and older, or 18 and older with valid medical documentation where permitted by law. We employ strict age verification processes both online and in-person to ensure compliance. We do not knowingly collect or maintain information from persons under the age of 21 (or 18 for qualified medical patients).

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8. Your Rights

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Depending on applicable laws, you have the right to:

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  • Access the personal information we hold about you
  • Request the correction of inaccurate information
  • Request deletion of your information (subject to regulatory requirements)
  • Withdraw consent for any data processing based on consent
  • Access your purchase records
  • Restrict marketing communications
  • Object to certain types of processing
  • Request data portability

To exercise these rights, please contact us using the information in Section 11.

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9. Marketing Communications

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We will only send marketing communications related to cannabis products to verified adults who have explicitly opted in to receive such communications. Each marketing communication will include an easy way to opt out. Marketing communications may include:

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  • Product updates
  • Special offers
  • Educational content
  • Event invitations
  • Company news

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10. Third-Party Links

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Our Site may contain links to other websites operated by third parties. These third-party sites have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices or content of such sites.

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11. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. If we make material changes, we will notify you by:

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  • Updating the "Last Updated" date at the top of this policy
  • Posting a notice on our Site
  • Sending an email to registered users

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

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12. Contact Us

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If you have any questions about this Privacy Policy or our data practices, please contact us at:

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9/16 Ing Doi Village, Canal Road, Moo. 1, Chang Phueak,

Mueang Chiang Mai, 50300, Thailand

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Email: team@hailife.co

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